Returns & Exchanges - Arbor Accessories

Returns & Exchanges

You may Exchange any product purchased on the Arbor Essentials store by mailing item(s) to our fulfillment center at the following address:

Arbor Essentials
Attention: Exchange/Returns Department
7911 NE 33rd Dr. Suite 250
Portland, OR 97211

Please include a note with any relevant information. Items you want exchanged, address to send shipment back to, if different then original shipping address, and your order number. Please also include the packing slip as this will serve as your receipt.  We recommend all shipments sent back to our fulfillment center are done so via a traceable carrier such as USPS, UPS, FedEx, or DHL. Arbor Essentials is not responsible for packages not received if sent via a non-traceable carrier. We do not accept C.O.D.

Once your item is received your order will be processed and sent back. Exchanges are typically processed with in one week of them being received at our facility. If a item(s) you are exchanging for is out of stock you will be contact by one of our customer service representatives. If the item(s) you are exchanging for require a balance due or credit refund, the original card used to make the purchase will show the transaction.

In the event you need to return a product, this must be completed with in 30 days of your purchase. We do not accept returns on items that have been used or are damaged. Please send returned item(s) to the address above. Please include the same information for a return item as for one you are exchanging. Shipping is not refundable. Once your item(s) is returned to our facility the original card used to purchase the product will be credit the cost of the item(s) and any applicable tax. You can expect to see the credit to your card within 7 Business days for when it is delivered to our facility. For Faster Processing please email once you have send your items back.